Effective communication in the workplace is the cornerstone of safety, efficiency, and project success. It means sharing clear, timely information; listening actively; asking questions; and giving constructive feedback.
This module explores these key elements to help employees minimise errors, improve collaboration, manage expectations, and build strong professional relationships.
Learning outcomes
Understand:
- how to make decisions and communicate as a leader
- the principles of effective communication
- the direct impact of poor communication on safety and job quality in the trades
- the different types of communication
- the strategies to deliver clear, concise instructions and ask questions using the communication loop
- active listening to fully grasp information and avoid errors
- the importance of non-verbal cues to enhance message and understand others.
