This module covers the essentials of providing effective feedback and meaningful recognition in the workplace.
It outlines the role of both in supporting performance, motivation and a positive work culture.
Learning outcomes
Understand:
- the purpose and impact of feedback and recognition in the workplace
- the difference between constructive feedback and personal criticism
- key principles for delivering clear, timely and behaviour-focused feedback
- techniques for recognising performance in a genuine and appropriate manner
- how to match feedback and recognition approaches to different workplace situations.
