This module covers the basics of effective communication in the workplace. It focuses on how to listen actively, speak clearly, and interact with others in a respectful and professional way.
It also explains how effective communication supports teamwork, reduces misunderstandings, and contributes to creating a positive work environment.
Learning outcomes
Understand:
- what effective communication means in the workplace
- the the key skills involved in active listening
- how to speak clearly and respectfully
- how good communication improves teamwork and reduces misunderstandings
- behaviours that help create a positive work environment.
